Shipping & Returns
While every attempt will be made to ensure we hold stock of items on our website – should an item be ordered and paid for which is out of stock we will advise you immediately and provide you with the option of a full refund or a backorder subject to availability. Some items listed on the website indicate on the heading that they are only available as a Special Order. This means that we may not hold the item in stock and will need to place an order with our supplier. Payment or part payment will be required for Special Orders.
Design Inn will make every attempt to contact you if there is a problem with stock availability or if we are unable to dispatch your order immediately or as advised.
Shipping Rates and Details
When you place an order with Design Inn, you can choose to have your purchases packed and shipped by us, or you can pick them up in person from our Launceston store. At the checkout time you will be given the option of delivery methods and can select Free In-Store Pick-Up if you wish to pick up from Design Inn in Launceston.
Design Inn attempts to dispatch or deliver all orders within 2 business days, unless otherwsie indicated on the website.
When you place an order, the system will calculate a postage or shipping cost based upon your shipping address (postcode) and this amount will be included in your final price based upon the shipping options you choose. You will have the option to see postage or delivery charges prior to checkout.
Please note that the shipping rates for the items we sell are weight and volume based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram and are inclusive of packaging. We do not charge packing and handling fees and the shipping costs are as close as is possible to calcualte for the actual cost. Sometimes when an item is finally packaged and posted there may be some minor variation when we actually post the item - this minor variation will be either a small surplus or a small loss for Design Inn - however in all cases we will honour the quote and neither charge for or refund any postage variation.
We generally use two shipping providers depending on the size, weight and destination.
Australia Post – generally used for Tasmanian and Interstate delivery of items up to 22 Kilos and less than 105cm long/high.
A national courier company – generally used for items over 22 Kilos or bulky items not carried by Australia Post.
A freight company may be used for certain bulky goods unable to be carried by either of the above. We will need to discuss this option with the purchaser prior to shipment and will also provide a quote for this service.
Please note that the Christmas period is a peak mail and delivery time for all postal and courier companies and sufficient delivery time should be allowed. Design Inn will attempt to advise customers of any expected delivery delays.
Anyone at the delivery address who receives the Order will be assumed to be authorised to receive the Order on your behalf.
Design Inn will not accept responsibility for late delivery or non-delivery of your goods due to incomplete or incorrect details provided or the actions of delivery companies.
Simply select and pay for your purchases online and during the checkout process, select “Pick-Up” as your delivery method. We’ll let you know when your purchases will be available to be picked up from our Launceston store. Our contact page provides address details for pick-up.
How long will it take before I can collect my order?
If you use in-store pick-up we will contact you via email when your Order is ready for collection. Orders will generally be available for collection within 3 days from the date you place your Order, after we have received your cleared funds to our account.
What will I need to bring when I pick up my order?
There’s one important thing you need to remember about our In-Store Pick-Up Service: when you purchase an item from or website you will be issued with an order and receipt – please bring this with you when you come to collect your item.
We want you to be completely satisfied with your purchase - if you have any problems please contact us and we will do our best to help.
Within 30days of receiving your Order should for any reason you not be satisfied with your purchase you can return the goods to us, however you will need to pay the postage or delivery costs to return the goods. All returned items have to be returned (where feasible) in their original condition and packaging, i.e. item is unused, unsoiled and undamaged. You will receive a full refund including the original shipping costs. You must advise us of your intention to return the goods within 30days of receiving your Order, otherwise this offer expires.
Please note:- in the case of artificial flowers, where you have requested Design Inn to cut the stems to your required size prior to shipping, Design Inn will not accept returns unless it can be shown that either the item is defective or Design Inn has sent you the worng item. Also, in the case of Special Orders, i.e. where you have contacted Design Inn and requested us to lodge a special order on your behalf, Design Inn will not accept returns unless it can be shown that either the item is defective or Design Inn has sent you the worng item - see below.
Defective or Incorrect Items
If the item is defective or not as described, please notify us within 48 hours of receipt. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You will be issued with a Return Authorisation Number. We will not accept any goods for return that do not have a Return Authorisation Number. Each Return Authorisation Number is only valid for the item(s) that match the product authorised for return. All items have to be returned (where feasible) in their original condition and packaging, i.e. item is unused, unsoiled and undamaged.
Upon inspection of the returned item, where the item(s) is defective or incorrect, the item(s) will be replaced if stock is available. No additional shipping will be charged on replacement of a faulty or incorrect item. If replacement stock is not available, the purchase price plus all shipping costs will be refunded in full.