Returns

If for some reason you require a return, exchange or refund, please email us within 7 days of receiving the item and we will assist you in your return.

You can return your items provided they meet the below criteria:

~ They are in an unused original condition with original packaging.

~ You contact us within 7 days of delivery or instore purchase.

~ You have a receipt directly from us.

Excluded products for Returns

~ Gift Cards

~ Earrings

~ Shipping the items you have purchased using a discount code / special offer of any type at any time.

If you have received 'Free Shipping' on your original order, the actual cost of shipping will be deducted from your refund.

The Loft on St John is not responsible for any shipping costs of a return and therefor cannot accept any responsibility for missing, stolen or damaged in transit returns.

Original shipping costs are not refundable.

Damaged goods

Unfortunately when posting a delicate product and from time to time damage will happen. We sincerely apologize if this happens to you. We take great care to avoid this, however we can not predict how they are handled along the way. If your item is broken / damaged upon delivery, please email us a photo along with your order number/invoice and we will look into rectifying the situation in a timely manner.

Please contact us instore or via phone or email.

Exchange

We can exchange goods, however good must be posted back or brought into the store at your own cost for change of mind.

If an incorrect order has been received or goods are damaged. Please contact us instore or via phone or email.

Please allow time for return to be received back to store and processed.

(up to 10 business days depending on method).

Refund

Should you require a refund for damaged good or if you are unhappy, please email us your name and order number, along with the reason for return and we will email you instructions. Please allow 2-5 working days for us to process your refund once approved and received delivery back. Refunds will be made into the original account you paid with less shipping costs.

Please contact us instore or via phone or email.

To be eligible for a return please refer to conditions in Returns section.

Contact

If you have any questions regarding shipping or returns please contact us instore/phone or via email